Shipping Policy

Shipping Policy - MYTEMPOO

1. Shipping Options and Delivery Times

  • Standard Shipping: Delivery time varies between 5 and 10 business days, depending on the recipient's location.
  • Express Shipping: Delivery time is 2 to 5 business days, available for some specific regions.
  • Free Shipping: We offer free shipping on orders over R$ 300.00. Delivery time is the same as standard shipping.

2. Order Processing

  • All orders are processed and shipped within 2 business days after payment confirmation.
  • Orders placed on weekends and holidays will be processed on the next business day.

3. Order Tracking

  • After shipping, you will receive an email with your order's tracking code to follow the delivery.

4. Changes to the delivery address

  • Once the order has been shipped, it is not possible to change the delivery address.
  • Please ensure that all address information is correct at the time of purchase.

5. Delivery Problems

  • In case of delays or problems with delivery, please contact our customer service so we can assist you.
  • If delivery is not completed due to errors in the address provided by the customer, the customer will be responsible for the additional costs of resending.

6. Returns and Exchanges

7. Exceptions

  • Some areas may have different delivery times due to logistical restrictions. In these cases, we will contact you to inform you of any changes.

8. Customer Service

  • If you have any questions about our shipping policy, please contact us via email at [sac@Mytempoo.com] or by phone at [(54) 981024659]