Frequently Asked Questions

After submitting the form and receiving payment, delivery will be made within 8 business days. It is important to note that for orders placed in international stores, the delivery time is 20 business days due to the need for document translation. However, delivery may occur before or after the estimated time in very specific situations.

To complete your store's policies, it's essential that you have basic information about it, such as its name, colors used, whether it's a niche store or a generic one, as well as details about banners and other visual elements. If you have any questions, please don't hesitate to contact our technical support, available Monday to Friday, from 1:30 PM to 6:30 PM.

Imã Digital offers a money-back guarantee for cases where a purchase is made and the customer changes their mind within 30 minutes of completing the purchase. In this case, we will do everything possible to guarantee a full refund of the amount paid. However, it is important to note that it is not possible to offer a refund after this period, as we will have already incurred expenses in developing your store and it would not be possible to recover them.

Yes, the number of products available varies according to the plan contracted and includes images and descriptions. It is important to emphasize that we, at Imã Digital, are the only ones in the Brazilian market that handle the connection between products and suppliers, which guarantees their quality and reliability.

Unfortunately, it is not possible to make changes to the artwork after the work is finalized. If you wish to make changes, you must do so within the period established by the Change Terms, which are previously agreed upon by both parties. It is important to note that the artwork will only be delivered after final approval and confirmation from the client, with no possibility of further changes.

Regarding the programming and internal code of the theme we've chosen, it's important to highlight that the store you'll receive has been rigorously tested to significantly increase your conversion rate. Therefore, we recommend that you do not make any modifications to the template and/or code, except in specific cases. In these cases, we may offer an exception allowing an in-house programmer to make the changes, subject to an additional fee (please contact customer service for more information). Click here

• lavar do avesso;

• utilizar água fria;

• não usar alvejantes;

• secar à sombra;

• passar pelo lado interno.

Esses cuidados ajudam a preservar o tecido, a estampa e o caimento original.

Aceitamos Pix, cartão de crédito e outras opções disponibilizadas no checkout.

Todas as transações são processadas em ambiente seguro e criptografado.

Sim.

Nossa loja utiliza tecnologia de criptografia para proteger seus dados durante toda a compra.

Além disso, trabalhamos com plataformas de pagamento reconhecidas e confiáveis.

Sim.

Caso seja necessário realizar uma troca ou devolução, basta entrar em contato dentro do prazo previsto em nossa Política de Trocas e Devoluções.

Nossa equipe irá orientar todo o processo.

Entre em contato conosco assim que identificar o problema.

Nossa equipe analisará o caso e fornecerá a solução mais rápida possível.

A MYTEMPOO nasceu como um tributo ao tempo.

Acreditamos que o verdadeiro valor não está apenas no que se veste, mas naquilo que permanece.

Cada criação representa presença, autenticidade e a conexão entre passado, presente e futuro.

Vestir MYTEMPOO é carregar uma história que atravessa gerações.

Algodão premium de alta qualidade.
Modelagem oversized exclusiva.
Estampas desenvolvidas para alta durabilidade.
Compra 100% segura.
Envio para todo o Brasil.
Atendimento humanizado.

WhatsApp

+55 54 8102-4659

Support email

sac@mytempoo.com